Thank you for shopping with Charisma-Store. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.
1. Eligibility for Returns
- Items can be returned within 14 days of the delivery date.
- To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories.
- Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers).
- Personal care items.
- Intimate or sanitary products.
- Customized or personalized products.
- Items that is not in its original packaging
2. Proof of Purchase
To complete your return, we require a receipt or proof of purchase (order confirmation email or invoice).
3. Return Process
- To initiate a return, please contact us at [Contact Email / Phone Number].
- Our team will provide you with return instructions and the address for the return shipment.
- You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (wrong or defective item).
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-14 business days and will be credited to your original method of payment.
- Shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Contact Email / Phone Number].
6. Contact Us
If you have any questions about our Return Policy, please contact us:
- Email: [Your Email Address]